Your consumer rights

Nothing here limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If the app doesn't meet a consumer guarantee (for example, it isn't provided with reasonable care and skill, or isn't fit for the purpose we sold it for), we will fix the problem, or give you a refund where the law says we must.

Change of mind

We don't give refunds if you simply change your mind. Try the free questions and the sample practice papers first: they work the same way as the rest of the pass.

How to ask

Email help@passit.cc from the email address you sign in with, and include your receipt's reference if you have it. Tell us what went wrong. We reply within 5 working days.

What happens after a refund

• A full refund ends the pass straight away: the account goes back to the free questions. Your progress stays.
• A partial refund, for example to make up for a problem, keeps the pass open.
• Refunds go back to the card or payment method you paid with, through Stripe. Your bank usually shows them within 5 to 10 working days.

If we stop the pass early

If we permanently stop providing the pass before 31 March 2027, we will refund the time left, pro rata.

Seller

Passit Limited, trading as Passit Plus. Prices include GST.